Between the pandemic lockdowns, post-pandemic shortages, and tightened capacity, shippers are forced to work harder to ensure inventories are received on time.
Moreover, this past year, carriers have been struggling to provide the capacity during this period of unprecedented demand and rising costs in their networks.
Not only is the trucking market overall seeing strong demand and high rates, but truckload carriers are also being pushed to their limits. It can make a big difference for shippers to establish meaningful, collaborative relationships with truckload providers.
Open communication is essential to share feedback, improve processes, turn bids around quicker, and obtain trucks when needed. A long-term relationship between shipper and carrier can bring new opportunities to both parties.
Shippers can also establish strong relationships with flexible types of companies such as brokers or companies with a full suite of logistics products like Hawkeye. We provide not only truckload services but also specialize in refrigerated freight.
The best way to keep up with the customer volume and meet delivery schedules is to start working on a stable carrier base you can rely on for your customer’s freight. Remember, any real relationship is based on trust.
There are a few simple things you can do that will go a long way in building strong relationships with your carriers…
• don’t make the promises you can’t keep
• be honest with your carriers
• treat them with respect
In the end, so many things are based on loyalty, but loyalty must be earned.
At Hawkeye, building solid relationships with our carriers is just as important to us as building relationships with our customers. Without our carriers, we cannot move our customers’ freight and provide the level of service they’ve come to expect from us.
With a logistics brokerage arm as well as an asset-based trucking business, Hawkeye is the transportation solution that can cover all your needs. Building trust-based relationships with our carriers is just as important as building relationships with our customers. Our long history with our network of carriers is key to providing our customers with the service they rely on.
We work hard on building relationships with our carriers each day to be able to provide the highest level of service to each one of our customers. CONTACT US today!